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Order status & order changes

Track Orders & Delivery

You can easily track your orders here via "Manage Order." Additionally, you can track your delivery. You will find your order number in the order confirmation email:. Germany/Spain: https://app.gokarla.io/track/mybacs/order-finder. Switzerland: https

Change address

We can usually change the address as long as the order has not yet been sent. So please contact us as soon as possible at [email protected] and we will see what we can do!. 1. Log in to your customer account. 2. Scroll down to the shipping informati

Change payment method

1. Log in to your customer account. 2. Scroll down to Billing and click on "Edit". 3. Click on "Add new payment method" and enter the corresponding data. 4. Set your new payment method as the "primary payment method"

Canceling Orders

If you wish to cancel your order, you can do so through "Cancel Order." Alternatively, contact our support team at [email protected] with the subject "Cancellation + your order number." Please note that cancellations are only possible if the order h