Problems redeeming your pointsUpdated 2 months ago
You’ve collected points, but redeeming them isn’t working?
Don’t worry in most cases, it can be resolved quickly. Please check the following:
- Have you reached the minimum points threshold?
A discount code can only be unlocked once you have at least 1,000 points. - Has the code already been generated?
Please check your email inbox or take a look at your points history in your customer account. You’ll find all previously generated codes there. - Is the code still valid?
Check your history to see whether the discount code has already been used for a previous order.
Still having trouble?
If you have enough points but can’t generate a code, there may be a technical issue. In that case, simply send us a quick message here - we’ll be happy to help!