What should I do if I haven´t received my parcel?Updated 4 hours ago

Is your tracking showing that your parcel could not be delivered and may have been returned to the sender?

• This could be due to an incomplete or incorrect address. Please contact us directly here with your correct address, so we can arrange a replacement shipment immediately.

Or did you not receive your parcel even though the tracking shows it as delivered?

• If your parcel is marked as delivered but you haven’t received it, please submit a claim via the link below and we will handle your request as quickly as possible: https://track.hive.app/en/mybacs-4/returns