What should I do if I haven´t received my parcel?Updated 3 days ago

You have not received your package, but according to the tracking it was marked as delivered?

• We kindly ask you to first check your mailbox for any delivery notifications. You can also check with your neighbors to see if the package may have been accepted on your behalf. If you are still unable to locate your package, please submit a claim here: Claim
  Please enter your order number and postal code, and then click on “Report a problem” in the bottom right corner. We will then take care of your request as quickly as possible.

Has your package been returned to the sender according to the tracking?

• This may be due to an incomplete or incorrect address. Please contact us directly here with your correct address so that we can arrange a replacement shipment as soon as possible.