Money-back guaranteeUpdated a year ago
Money-back guarantee
Our top priority is to make our customers happy, with the utmost emphasis on quality, transparency and sustainability. In case you are not satisfied with our products for any of the reasons mentioned below, we offer a free money back guarantee. This allows you to test our products for a full 60 days without risk - we cover the shipping costs.
🫠 Our products have not convinced you? Then please contact us within 60 days of receiving the goods, following these steps:
First: Write an email (preferably from the email address you provided when you placed your order) to [email protected] with the subject "Money Back Guarantee + #Order Number". Please state the exact reason why you want to make use of the money-back guarantee.
Second: Our customer support will get back to you within 24 hours (working days) with a reply and detailed instructions.
Thirdly: Once our customer support has reviewed the case and approved the money back guarantee, you will receive a personalised link to download your return ticket and shipping label. Please return all unopened products to us.
✅ In these cases you can make use of the money back guarantee:
A: You feel unwell from taking the products or you can't tolerate them. (Don't worry: the initial aggravation when taking probiotics is something quite normal. The cause is often that the body's own detoxification is promoted and large amounts of metabolic waste products are now produced. You usually just have to give it some time).
B: You do not notice any difference or improvement by taking our products, although you have tested them over a longer period of time.
C: The general right of withdrawal of 14 days remains of course. With our 60-day money-back guarantee, we offer you a free service that goes beyond the legal requirements - happy you, happy well!
❌ The following cases are excluded from the money back guarantee:
A: If you simply lost your products.
B: If you have not given a reason for the return.
C: If the value of your return is less than 20€.
D: If there are more than 60 days between your request and the receipt of the goods.
E: If it's a repeat order → If you've ordered a product from us on a subscription basis or have bought it more than once, the money-back guarantee only applies to the first two orders if you contact us within 60 days of receiving the goods.