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Complaints

Parcel is incomplete

Although we make every effort to pack parcels correctly, there is always the possibility of something going wrong. If your package is incomplete or incorrectly packed, please contact us at [email protected] and we will take care of it.

Money-back guarantee

Our top priority is to make our customers happy, with the utmost emphasis on quality, transparency and sustainability. In case you are not satisfied with our products for any of the reasons mentioned below, we offer a free money back guarantee. This

Glass jar is lost/damaged

No problem! These things happen. Just drop us an email at [email protected] and we'll send you a new glass jar.