Although we make every effort to pack your order correctly, mistakes can occasionally happen. If your package is incomplete or contains the wrong items, please contact us at [email protected]. To help us process your request faster, please include y
Your satisfaction is our top priority. We emphasize quality, transparency, and sustainability. If you are not satisfied with our products for any of the reasons listed below, we offer a free 60-day money-back guarantee—so you can try our products ris
This can happen in rare cases. If it does, please send us an email at [email protected] including your full name and email address. We will take care of your request as quickly as possible.
You have the right to cancel your order within 14 days and receive a refund. You can easily return your unopened products via our returns portal: Register your return here. The return is, of course, free of charge for you. Once we have received and i
Despite our utmost care in shipping, on rare occasions our products may arrive damaged. If your product arrives in poor condition, please contact our support team directly at [email protected] and include your full name and email address. We will ma
Please contact our customer service at [email protected] and ideally send us photos of the damaged package and/or its contents. We will take care of initiating the claims process with DHL. Once a damage is reported, we will file a claim with DHL. Fo