Although we make every effort to pack parcels correctly, there is always the possibility of something going wrong. If your package is incomplete or incorrectly packed, please contact us at [email protected] and we will take care of it.
Your satisfaction is our top priority. We emphasize quality, transparency, and sustainability. If you are not satisfied with our products for any of the reasons listed below, we offer a free 60-day money-back guarantee—so you can try our products ris
No problem! These things happen. Just drop us an email at [email protected] and we'll send you a new glass jar.
You have the option to withdraw your order within 14 days and receive a refund. For the return, please contact our support team via the email address you used when placing the order at [email protected]. In the subject, include "Withdrawal + your or
Despite our best efforts, damage during shipping can occasionally occur. If your product arrives damaged, please contact our support team at [email protected], and we will resolve the issue as quickly as possible.
Please contact our customer service at [email protected] and ideally send us photos of the damaged package and/or its contents. We will take care of initiating the claims process with DHL. Once a damage is reported, we will file a claim with DHL. Fo