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Why is it not possible to log in to my customer account?
Make sure you are using the same email address that you used when placing your order or starting your subscription. Your customer account is linked only to that email address. After attempting to log in, the system will send you a 4-digit code via em
How can I change my payment method?
If your bank details or payment method have changed, you can update them at any time. This ensures that your future orders are charged smoothly. If a payment is already being processed, the change will apply only to the next billing cycle.
How do I change my delivery address?
If you have moved or want your package delivered to a different address, you can easily update your delivery address in your customer account. The change applies to all future deliveries, as long as it is made before the order has been shipped.