Shipment & delivery
tracking number
How do I receive my tracking number?. We always ship your order as quickly as possible. Unfortunately, we have little influence on the delivery time once the package has been handed over to the shipping company. You can track your order at any time u
Shipping Regions & Shipping Costs
Is shipping to other countries possible?. We currently deliver to all EU countries and Switzerland. For shipments outside the EU/Switzerland, a minimum order value of €75 applies, and a flat shipping fee of €16 is charged. Are there additional shippi
Shipping provider
Which shipping provider will deliver my order?. From now on, all orders will be shipped exclusively with DHL, our premium shipping option. This means faster delivery, reliable service, and precise tracking for an even better shopping experience. Can
Change delivery address afterwards
Can I change my delivery address afterward?. We can usually change the address as long as the order has not yet been sent. So please contact us as soon as possible here and we will see what we can do!. You can generally change your delivery address i
How long does shipping take?
Your Starter Kit and all refill orders are delivered as quickly as possible by our shipping providers (including tracking). Delivery times vary depending on the country:. Please note that delivery times may be slightly extended due to weekends or pub
Delivery to a parcel locker
Yes, this is possible if you choose DHL as your shipping option. Currently, DPD does not support delivery to parcel lockers.
What should I do if my package couldn’t be delivered?
If your tracking shows that your package could not be delivered and was possibly returned to the sender, it may be due to an incomplete or incorrect address. Please contact us here, ideally including your correct address so we can arrange for an imme