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Shipment & delivery

Track delivery

We always ship your order as quickly as possible. Unfortunately, we have little influence on the delivery time once the package has been handed over to the shipping company. You can track your order at any time using this link; you will find your ord

Shipping Regions and Costs

We currently deliver to all EU countries and Switzerland. For shipments outside the EU/Switzerland, a minimum order value of €75 applies, and a flat shipping fee of €16 is charged. Within the EU and Switzerland, shipping is free for orders above €18.

Shipping Options

Which shipping provider will deliver my order?. From now on, all orders will be shipped exclusively with DHL, our premium shipping option. This means faster delivery, reliable service, and precise tracking – for an even better shopping experience. Sh

Change address

We can usually change the address as long as the order has not yet been sent. So please contact us as soon as possible at [email protected] and we will see what we can do!. 1. Log in to your customer account. 2. Scroll down to the shipping informati

Delivery Times

Your Starter Kit and all refill orders are delivered as quickly as possible by our shipping providers (including tracking). Delivery times vary depending on the country:. Please note that delivery times may be slightly extended due to weekends or pub

Special Delivery Conditions

Yes, this is possible if you choose DHL as your shipping option. Currently, DPD does not support delivery to parcel lockers.