Shipment & delivery
Order tracking
Are you waiting for your order and wondering where your package currently is?. You can track the current status of your delivery online at any time. Once your order has left our warehouse, you will receive a shipping confirmation from us by email. Th
What should I do if I haven´t received my parcel?
“Click here to return to our products”
Change delivery address afterwards
We can usually change the address as long as the order has not yet been sent. So please contact us as soon as possible here and we will see what we can do!. You can generally change your delivery address in your customer portal as follows:. The chang
Returns & Withdrawal
You have the option to cancel your order within 14 days and receive a refund. Beforehand, please note that we offer you two options:. You can choose between:. The store credit is issued to you immediately and can be redeemed directly in the mybacs® s
Delivery to a parcel locker
If you would like your order to be delivered to a Packstation, this is possible at any time via DHL. Please make sure to include the following details in your delivery address:. Please ensure that both the 6-digit post number and the Packstation numb
Shipping provider
From now on, all orders will be shipped exclusively with DHL, our premium shipping option. This means faster delivery, reliable service, and precise tracking for an even better shopping experience. Shipping is exclusively handled by DHL. Therefore, s
Shipping Regions & Shipping Costs
We currently deliver to all EU countries and Switzerland. For shipments outside the EU/Switzerland, a minimum order value of €75 applies, and a flat shipping fee of €16 is charged. Within the EU and Switzerland, shipping is free for orders above €22.
How long does shipping take?
Your Starter Kit and all refill orders are delivered as quickly as possible by our shipping providers (including tracking). Delivery times vary depending on the country:. Please note that delivery times may be slightly extended due to weekends or pub