Shipment & delivery
Order tracking
Are you waiting for your order and wondering where your package currently is?. You can track the current status of your delivery online at any time. Once your order has left our warehouse, you will receive a shipping confirmation from us by email. Th
What should I do if I haven´t received my parcel?
“Click here to return to our products”
Change delivery address afterwards
We can usually change the address as long as the order has not yet been sent. So please contact us as soon as possible here and we will see what we can do!. You can generally change your delivery address in your customer portal as follows:. The chang
Returns & Withdrawal
You have the option to cancel your order within 14 days and receive a refund. You have two options:. • store credit at mybacs® + voucher, both available immediately• or a classic refund to your original payment method, which may take a few business d
Delivery to a parcel locker
Delivery to a DHL Packstation is always possible when ordering within Germany. During checkout, you can easily select a Packstation as your delivery address. Simply click on “Send to a parcel locker” and choose a suitable Packstation near you. Then e
Shipping provider
So you know exactly how your order will reach you, you’ll find an overview of the respective shipping providers below:. Germany:Your order will be shipped with DHL. This means fast delivery, reliable service, and transparent tracking for you. Austria
Shipping Regions & Shipping Costs
We currently deliver to all EU countries and Switzerland. For shipments outside the EU/Switzerland, a minimum order value of €75 applies, and a flat shipping fee of €16 is charged. Within the EU and Switzerland, shipping is free for orders above €22.
How long does shipping take?
Your Starter Kit and all refill orders are delivered as quickly as possible by our shipping providers (including tracking). Delivery times vary depending on the country:. Please note that delivery times may be slightly extended due to weekends or pub