Subscription
Adding products
How do I add a product to my subscription?. If you want to add a product to your subscription through your customer account, please follow these steps:
Cancel subscription
How can I cancel my subscription?. If you would like to end your subscription, you can easily cancel it yourself in your customer account. You can reactivate your subscription at any time if you decide to return to our products in the future.
Pause subscription
If you’d like to take a short break, you can easily pause your subscription in your customer portal without having to cancel it completely. While your subscription is paused, all your settings remain intact and your discounts will not be lost.
Apply discount code
How can I apply a discount code to my subscription?. If you’ve received a discount code, you can easily add it to your subscription through your customer account. Discount codes generally apply only to future payments, not retroactively. Some codes a
Adjust delivery date
How can I adjust my delivery date?. If you want to adjust your next delivery date or move a shipment to a later (or earlier) time, you can make the changes as follows. Changing the delivery date is only possible as long as the order has not yet been
Skip delivery
How can I skip one or more deliveries?. If you want to temporarily delay your subscription without fully pausing it, you can easily skip one or more deliveries in your customer account. While skipping a delivery, your subscription remains active only
When is the fee for my delivery charged?
When is the fee for my delivery charged?. The payment is charged whenever we prepare your order.For your first purchase, the amount is charged as soon as the order is successfully placed.For all following deliveries, the amount is charged four days b
How is my first delivery different from all future deliveries?
How is my first delivery different from all future deliveries?. With your first delivery, in addition to your pre- and probiotics, you will also receive a glass jar for storage and a comprehensive Welcome Guide.
Minimum term for the subscription
Is there a minimum term for my subscription?. There is no minimum term for the subscription.However, if you wish to cancel your subscription, you should do so before the upcoming payment is charged. For more details, please see the article “When is t
When do the refills for my products arrive?
In your subscription, you can choose whether your refills are delivered to your home every 30, 90, or 180 days.The timing depends on the date of your first order, ensuring that you never run out of capsules.
Cancellation period
Is there a cancellation period for the subscription?. There is no cancellation period for the monthly subscription. However, if you have opted for the three months and paid in advance, you can unfortunately no longer cancel it.