Subscription
Pause subscription
While your subscription is paused, all settings remain unchanged and your discounts stay active. Please note that subscriptions can only be paused for a selected period and not indefinitely. “Click here to return to our products”
Cancel subscription
You can reactivate your subscription at any time if you decide to continue with our products in the future. “Click here to return to our products”
Adjust products
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Apply discount code
If you have received a discount code, you can easily add it to your subscription directly in your customer account. If your code doesn’t work, please check the conditions or contact us here. “Click here to return to our products”
Customer account Login
If you do not receive an email, please also check your spam folder or request a new code. “Click here to return to our products”
Skip delivery
If you would like to temporarily delay your subscription without fully pausing or cancelling it, you can easily skip one or more deliveries in your customer account. While skipping a delivery, your subscription remains active only the next delivery d
Adjust delivery date individually
If you would like to adjust your delivery date, meaning you want to move your delivery to a later (or earlier) date you can do so as follows:. Please note that changing the delivery date is only possible as long as the order has not yet been processe
When is the fee for my delivery charged?
When is the fee for my delivery charged?. The payment is charged whenever we prepare your order.For your first purchase, the amount is charged as soon as the order is successfully placed.For all following deliveries, the amount is charged four days b
Cancellation period
There is no cancellation period for the monthly subscription. However, if you have opted for the three months and paid in advance, you can unfortunately no longer cancel it. “Click here to return to our products”
Minimum term for the subscription
There is no minimum term for the subscription.However, if you wish to cancel your subscription, you should do so before the upcoming payment is charged. “Click here to return to our products”.
How is my first delivery different from all future deliveries?
With your first delivery, in addition to your pre- and probiotics, you will also receive a glass jar for storage and a comprehensive Welcome Guide. “Click here to return to our products”
When do the refills for my products arrive?
In your subscription, you can choose whether your refills are delivered to your home every 30, 90, or 180 days.The timing depends on the date of your first order, ensuring that you never run out of capsules. “Click here to return to our products”